Whilst it is not something I wish to promote, there are some businesses down here who really are offering a most appalling service. You would consider in a recession that venues would be bending over themselves to offer the best service and work with the best suppliers in order to attract what is still a very busy wedding market.
However this cannot be said for a few venues down here.
I have recently been to Monda Castle, El Castillo de Monda, to decorate a small wedding there for a new planner here. My first impression, as I do know Monda Castle well, was the hideous artwork on the walls, it really is quite tacky. There was also some awful drapes going on in the main hall, which could have been so beautifully done.
Considering the stunning setting of the venue and it could be presented so beautifully but it is not at all, it is dreary, dark and tired.
We had a small project there just to dress 90 chairs with purple chair sashes, after we had completed this we decided to pop into the restaurant area for a drink and some lunch before we headed off to Malaga. Lunch never came, albeit only tuna sandwiches ordered, so we paid for our drinks and left.
I returned there today to collect the chair sashes, and a rather haughty receptionist just sighed as if I was inconviencing her rather hectic life behind the desk, and after one phone call with lots of snearing, told me they had thrown them away?! They had not been collected within 24 hours so they were binned? Shrug of shoulders and back to her hectic lifestyle of probably filing her nails.
I am sorry but although of course we understand our property is not the responsibility of the venues, we don't think it is much to ask if they can store our items until such time as they can be collected. Particuarly if it is such a small amount of decorations.
If the venues make our lives difficult and treat us with such disdain, I suppose we are fortunate enough to be in a situation where we can black list venues, we don't want to work with them. It is just disrespectful to the suppliers and their property when these venues to have this sort of attitude.
Luckily they are few and far between here on the Costa Del Sol, although I did have another one in July that is now on our blacklist, again disdainful towards our presence and rude to not just our staff, but other professional wedding suppliers and entertainers involved, they will be revealed.
We have since spoken to the new planner who organised this wedding and she said that Monda Castle were a nightmare to work with, perhaps the management of this venue need to take heed otherwise they will put paid to being able to offer any weddings here with any great suppliers involved.
I rest my case on this one and if anyone finds a bin liner full of purple chair sashes please do return them to us!
We had a fabulous weekend again though working in some stunning locations here on the Costa Del Sol with some extremely friendly and helpful venues, one that springs to mind this weekend was the beautiful Oceano hotel, I have no doubt whatsoever, that the charming Glen there will have our chair sashes neatly stored away ready for us to collect!
No matter how stunning the venues here are if the service is not up to anything it let's down the whole venue, both from the client's point of view and the suppliers that work and recommend the venues.